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European leader in Special Sizes Footwear
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Return or Exchange Terms

The deadline to request the return of a product must be within 15 labour days after the reception of your order.

Within such period of time, if not satisfied, the client will have the right to request a reimbursement for the value of the product.

The process for any returns is the following:

  • The client should send the item back to us indicating clearly the full name and details of the sender on the outside of his parcel.
  • Inside of the parcel, the client should indicate his order number, full details and the exchange and/or return that he wishes to make. Since our emails get archived daily, it is important to do this on a written note inside of the box.
  • The address where to send all your returns is, as follows:

    Fontaneros,1 (Pol.Ind IN-II)
    03130 SANTA POLA (Alicante)
  • Once we receive your return parcel, we will process your exchange or return.

Important: The following conditions must be accomplished for all of your returns:

  • Your return will not be accepted under any circumstances, if the product returned does not arrive to us in perfect condition, properly packed and protected, inside its original box and not used.
  • The return shipping cost must be assumed always by the client. Please note that we do not accept any freight collect returns.
  • The payment of the price difference between one item and another, will never be accepted by cheque or either in cash.
  • If your order was paid by Bank deposit, transfer or either, payment on delivery; you must provide us with your full Bank details so we will be able to send you a Bank transfer in return. If your order was paid by PayPal or credit card, we will always reimburse you in the same manner.
  • In the event that the product sent was defective or not according to what it was ordered, the client must proceed by contacting Andypola beforehand but never returning the item to us directly.
  • If your wish an exchange of size/color of the same shoe style, we will always do it whenever the item requested is in stock.
  • If you ever found a problem upon the reception of your order, such as, damaged packaging, missing items or these in bad condition; then you must please, contact us by telephone or by email within the first 24 hours after the reception of your order.
  • We can by no means raise any reimbursements or re-send any merchandise prior to the reception and checking of the items returned to us.
  • If past 15 labour days from the reception of your order, we will not accept any exchanges or claims.

1- Search for an item.

On the left hand side of the store you can find the SEARCH box where you can enter the keywords and search for an item. You can also browse through our existing sections or categories. By clicking on the categories will display available results that match the entered item.
Also from the HOME-page you can also access each category and list of items as SHOW MORE ITEMS and it will display our offers or recommended products, selected by Andypola.

Clicking on an item you will obtain a detailed description of the product with its picture and price.
You can narrow down your search of some products by clicking the button that will allow you to see the different characteristics and varieties (color, size, etc.). These features can change the price of the item that will be displayed when selecting them.

2- Add items to your Basket

To add any item to your shopping cart you will have to click the BUY button or the icon Add To Basket from the product tab or from the list of categories.
If you wish, while you are browsing the store, you will always be able to check your cart by clicking on the BASKET link and see the contents of your cart and your order summary. Once in your basket you may change the quantities of an item, remove items and see the amount of your order. When you’ve finished adding items to your shopping basket you can proceed to complete your purchase by clicking on the PROCESSING button.

You can also add items to your basket by clicking the MY ORDERS button and you will be able to see your personal information and purchase history. Each of the orders listed have a link that will allow you to add items from that order in your current basket and thus save time browsing the store in case you would like to repeat an order previously made. You will always be able to make changes to your new order.

3 – Sign in

The next step will be to SIGN IN with your e-mail address and password if you are already one of our online shop customers. If you are a first time buyer you will be asked to complete the registration form.

Once you have completed the registration form you will see your billing and shipping address, the quantities of items, total amount of your order plus the shipping and delivery costs to be selected according to the shipping information provided and then you will choose how to pay.

4 – Finish your order

Once all the information has been verified you must click the PROCESSING button to finish and place your order. After this you will be provided with the order number assigned to your purchase and any other details of it.

Usually we have all our offered products on stock. This allows us to send an order within 1 workday if you have placed your order before 2 pm (local time). Neverless this has to be arranged explicitly with the customer and cannot be guaranteed.

The delivery time also depends on the amount of orders we get throughout a day and can take up to a week.

on Purchases over 50€ and Special Promotions to:

  • - Spain, Peninsula and Balearic Islands
  • - Canary Islands, Ceuta and Melilla
  • - Portugal
  • - Germany
  • - France Métropolitaine
  • - United Kingdom
(*) Isles and territory out of UK is excluded.

These shipping costs do not include CUSTOMS EXPENSES in the case of INSPECTION, nor any fees that may be applicable in each country

Shipping Conditions
Shipping Costs (incl.Tax)
España (SÓLO Península) - Envío por TIPSA (24/48 horas laborables)
Shipping cost
5,00 €
VAT 21%
Orders over50,00
España (Península) - Envío por CORREOS* (1 a 7 días laborables aprox.)
Shipping cost
7,50 €
VAT 21%
Orders over50,00
Canarias, Ceuta y Melilla (Impuestos y Aduana no incluidos)
Shipping by Post
7,50 €
Orders over50,00VAT not included
Shipping cost
7,50 €
VAT 21%
Orders over50,00
Portugal (Peninsula)
Portugal (Peninsula)
7,50 €
VAT 21%
Orders over50,00
France-Continent (exclus îles françaises)
7,50 €
VAT 21%
Orders over50,00
France (Martinica y Guadalupe)
France (Martinica and Guadalupe)
90,00 €
VAT 21%
35,00 €
VAT 21%
15,00 €
VAT 21%
Deutschland & Österreich
Shipping Cost Germany, Austria
7,50 €
VAT 21%
Orders over50,00
25,00 €
U.K. (Mainland, Not Island)
United Kingdom
7,50 €
VAT 21%
Orders over50,00
15,00 €
VAT 21%
IRELAND 4-5 DAYS time aprox. (FEDEX)
25,00 €
VAT 21%
25,00 €
VAT 21%
Shipping Cost
100,00 €
45,00 €
VAT 21%
EEC European Islands
Shipping Cost
35,00 €
VAT 21%
Rest of Europe EEC (except islands)
Shipping cost
15,00 €
VAT 21%
Rest of Europe NON EEC (except islands)
Shipping cost
25,00 €
VAT 21%
Shipping cost
40,00 €
VAT 21%
Shipping cost
60,00 €
VAT 21%
Shipping cost
45,00 €
VAT 21%
Shipping cost
50,00 €
VAT 21%
50,00 €
VAT 21%
15,00 €
VAT 21%
15,00 €
VAT 21%
45,00 €
VAT 21%
20,00 €
VAT 21%
Commonwealth of Independent States
Commonwealth of Independent States (CIS)
40,00 €
VAT 21%
Shipping cost
50,00 €
VAT 21%
Recoger y Pagar en Nuestro Almacen de SANTA POLA (Previa Cita)
Pick Up from our Warehouse in Spain (Only with previous appointment)
0,00 €
VAT 21%
Other Charges (VAT included)
DestinationPayment methodsExtraCommissionMin.Max.VAT
España (SÓLO Península) - Envío por TIPSA (24/48 horas laborables).0,005,00%3,00100,00
España (Península) - Envío por CORREOS* (1 a 7 días laborables aprox.).0,005,00%3,00100,00


In compliance with the provisions of current legislation and contained in the Organic Law 15/1999 of 13 December on the Protection of Personal Data and Law 34/2002 of Services of the Information Society, Kalliwoda Invest, SL, (hereinafter www.andypola.es), CIF: B-53352498, with registered office at calle Calafates 6, (Pol.Ind IN-II) - 03130 - Santa Pola (Alicante),España contact numbers +34 666258252 and email: info @ andypola.es. Informs and advises users of the Website, its Privacy Policy on Protection of Personal Data.


The owner of the file to which the personal data is incorporated to www.andypola.es.

www.andypola.es, assumes responsibility for use according to the rules established in the Law on Protection of Personal Data and ensures that it has adopted all the technical security measures and organizational measures to protect the confidentiality and integrity of information, in accordance with the Organic Law 15/1999 of December 13, Protection of Personal Data and Royal Decree 1720/2007 of 21 December, approving the Regulations implementing the Act is approved 15/1999 of 13 December on the Protection of Personal Data, which complements it.


The purpose of the website is not to collect personal data, access and use of the Website. The website does not involve the disclosure of personal data, however, if the user wants to start the process of buying an item offered on the Website, it is necessary to complete or fill out the questionnaires and electronic forms on it.

When completing the questionnaires and communicating thisdata, the user is authorizing and consenting voluntarily their personal data to be treated, data which are freely handed out to the Web Site. Thus, the user accepts and expressly consents to the data provided or supplies in the future may be processed in a file of personal data.

The delivery of all data that is required for the user registration is mandatory in the fields that it is clearly marked, for this reason www.andypola.es, can refuse the registration as the data isn´t given.

On the electronic forms where personal data is collected. The fileds that are essential, obligatory will be highlighted, as well as fields whose completion is voluntary based on the information available to the user.

www.andypola.es, will process the data provided by the user with the following uses and purposes:

Processing orders, orders, quotes or any other type of request by the user through the website, or telephone is requested. Incident Management and monitoring.

Sending newsletters of the company, which will report on news of particular sector to which you dedicawww.andypola.es, strategic partnerships with other companies and new products offered.


In accordance with the principle of data quality www.andypola.es will only keep the data given by the user for the time that it is necessary to fulfill the purposes set out in clause number three of the following privacy policy,meaning that if fullfilled in the same way this will be cancelled, ensuring the security and confidentiality of the personal data.


www.andypola.es may disclose your personal information to respond to legal requirements, to assert claims that the website contents violate the rights of others, or protect the rights, property or safety of other parts .

This information can also be shared with:

  • The Transport Agency that is responsible for the delivery of the product purchased.
  • Forces of State Security and other competent authorities, in response to a request regarding a police or judicial investigation (in these cases, we will disclose information relevant to the investigation such as name, city, state or zip code Postal, telephone number, email address, IP address and NIF). Notwithstanding the foregoing, we will not disclose your personal information to law enforcement, government or third parties without a court order or similar legal procedure.


Accepting on behalf of the holder for your data to be processed is revocable in accordance with the provisions of the Organic Law 15/1999 of December 13. Consequently, the user data holder can exercise at any moment the rights of access, rectification, cancellation and opposition under the terms established in Organic Law 15/1999 of 13 December, for free, in this case please contact : Kalliwoda Invest, SL, through the address: calle Calafates 6, (Pol.Ind IN-II) - 03130 - Santa Pola (Alicante), España or through email, info@andypola.es, communicating the intention to exercise the aforementioned rights.


www.andypola.es, as the responsible for the file and Website, ensures the full compliance with the provisions of Law 15/1999 of 13 December on the Protection of Personal Data and Royal Decree 1720/2007, of 21 December, approving the Regulations implementing Law 15/1999 of December 13, Protection of Personal Data, which supplements are approved. And ensures proper compliance with the provisions of Law 34/2002 of the Information Society, regarding cardholder information and unsolicited commercial communications.

www.andypola.es also guarantees the confidentiality of communications carried out with the user, as well as due and diligent treatment of personal data supplied by the user.

www.andypola.es, agrees not to disclose any confidential information, nor report on any data being processed, except in cases where the law expressly required or they are required by the competent public authorities in accordance with the laws and regulations applicable to the case.


The user of the website responds, in any case, to the veracity of the data provided, reserving www.andypola.es the right to exclude those users of the website that have given the false data, not exact, without prejudice to other actions stipulated by law. No user,except the legally constituted representation, can use the identity of another person, the user can only provide personal data relating their own identity.


The user understands and accepts the terms of the Privacy Policy and consents www.andypola.es hereby expressly, freely and voluntarily, to the automated and non-automated their personal data and inclusion in the file of personal data in the terms set out in these clauses. Treatment by advertising be announced, statistical, business and other marketing tools existing character.


Without prejudice to the provisions of the preceding paragraph, in accordance with Law 34/2002 of July 11, Services Information Society and Electronic Commerce, for sending via email or other equivalent electronic media , trade information about new products and services on the Website, the User authorization is requested. Thus, if the user does not wish to be sent information business and you must send an e-mail with the subject info@andypola.es "DELETE" or send your request by email to low info@andypola.es and you will be disenrolled in our database.


In accordance with the established in the Law 34/2002 Information Society Services and electronic trading, the IP direction of the USERwill be registered in the database. Whose purpose is to register the IP addresses of users accessing the Web Site. The above IP address will remain recorded in this file for a period of one year, as prescribed by that Law Article 12.


www.andypola.es reserves the right to modify at any time the terms and conditions set out in this privacy policy, always respecting current legislation regarding data protection and promising to communicate in writing and in a reliable way to the user either by posting the information on the Website,by sending emails or using any means of communication or dissemination deemed appropriate extension, modification or extension thereof.

www.andypola.es on its behalf or a third party contracted to provide measurement services may use cookies when a user browses the websites and the pages used on the website. Cookies are files that are sent to a browser by a server to record user activities on the website. The cookies that are used by www.andypola.es or a third party that acts on their behalf, are only associated to an anonimous user and the computer they have used, no personal data of the user is given.

 When the user allows the reception, you will be able to discover the server that is using the cookies, for this reason you should contact the instructions given on your navigator.


Thanks to the cookies, this allows www.andypola.es or a third party that acts on its behalf, to recognize the browser of the computer used by the user in order to make navigation easier, allowing, for example, access to users who have previously registered, access areas, services, promotions or competitions reserved exclusively for them without having to register each time. They are also used to measure the audience and traffic parameters, monitor progress and number of entries.

The user has the ability to configure their browser to be warned when receiving cookies and to prevent their installation on their hard drive. Please read the instructions and manuals on your browser for more information. To use the Websitete www.andypola.es is not necessary for the user to permit the installation of cookies sent by www.andypola.es, or third parties acting on its behalf, without necessary prejudice for the user to login each time the services are required and need a prior registration or login.

A "cookie " is a small file that is stored on the user's computer and allows us to recognize . The set of "cookies " to help us improve the quality of our website by enabling us to monitor which pages our users are useful and which are not.

Cookies are essential for the functioning of the Internet , providing many advantages in providing interactive services , providing navigation and usability of our website. Please note that cookies can not harm your computer and, in return, which are enabled us to identify and resolve errors .

The information provided below will help you understand the different types of cookies:

  • Session Cookies: are temporary cookies that remain in the cookie file of your browser until you leave the website , so that none is recorded in the user's hard drive . The information collected through these cookies is used to analyze traffic patterns on the web . Ultimately, this allows us to provide a better experience to improve the content and improve usability .
  • Permanent Cookies : are stored on the hard drive and reads the website each time you make a return visit. A persistent cookie has a set expiration date . The cookie will stop working after that date . We use generally to facilitate the purchase and registration services .

The following is a list of the main cookies used on our site , distinguishing :

  • Strictly necessary Cookies such as those that serve to correct navigation or that allow for the payment of goods or services requested by the user or cookies to serve to ensure that the content of the website effectively loaded.
  • Third-party cookies such as those used by social networks , or external plugins like Google Maps content .
  • Analytical Cookies periodic maintenance purposes and in order to ensure the best possible service to the user, web sites make use of cookies normally " analytical " to collect activity statistics .
Relation and description of the cookies:

Extra guarantees – Development of cookies:

Like extra guarantee to the before mentioned, the register of the cookies could be dependent on the accepting during the installation or be edited on the used browser and this acceptation can be cancelled in the options of configuration and privacy on your browser.

Many browser permit to activate the private mode, on which the cookies will removed after leaving the web site. Depending on the browser the private mode could have different names. Following we made a list with the most used browsers and the “private mode” names:

  • Internet Explorer 8 and superior InPrivate
  • Safari 2 and superior Private Browsing
  • Opera 10.5 Private Browsing and superior
  • FireFox 3.5 and superior Private Browsing
  • Google Chrome 10 and superior Incognito

Important : Please read the help section of your browser to know more about the privacy configuration and how to active the “private mode”. You can continue visiting our online shop even if you are in private mode”, it could be possible, that the page will not work optimal and some utilities will not work correctly.




In compliance with the provisions of the Royal Decree 1906/99 of 17 December, that approves the electronic contracting with general conditions, and the Law of the Retail Trade (Law 7/1996 of January 15, as amended by Law 47/2002 of 19 December) applicable to the provisions on distance selling in Articles 38 and those taht follow. The present document is the general regulation of the services provided by Kalliwoda Invest, SL throughout the Web Site www.andypola.es,in within the legal framework which the contractual relationship of sale.

These Terms are subject to the provisions of the Law 7/1988 of 13 April, on General Conditions of Contract, Law 26/1984, of 19 July, General Defence of Consumers and Users, as amended by Law 39/2002, of 28 October, transposition into Spanish law of various EU directives on the protection of the interests of consumers and users incorporating amendments introduced by Law 22/2003 of 9 July , bankruptcy, and incorporates the changes introduced by Law 23/2003 of July 10 of Guarantees in the Sale of Consumer Goods, Royal Decree 1906/1999 of 17 December 1999, by which regulates the Telephone and Electronic Contracting with general conditions, the Organic law 15/1999 of December 13, Protection of Personal Data, Law 7/1996 of 15 January Retail Trade, amended by Law 47 / 2002 for the transposition into Spanish law of Directive 97/7/EC on distance contracts, and to adapt the Act to various EU Directives and Law 34/2002 of 11 July on Services Information Society and Electronic Commerce.

The services offered by Kalliwoda Invest, SL, will be contracted by those that meet the requirements set on the following TERMS AND LEGAL CONDITIONS and are always available on www.andypola.es


The contract has the object to regulate the general conditions of the service offered by Kalliwoda Invest, SL. The services that Kalliwoda Invest SL, give currently and that cover this contract, asr the sales of online shoes.

The access to the information is totally free of charge, while the shopping service is onerous, specifying at all times the current price of the product, shipping costs, charges and fees.

The recruitment procedure will be carried out in the spanish in all cases, but Kalliwoda Invest, SL, can allow the contracting of the service in other specified languages.


Kalliwoda Invest, SL, (also known as www.andypola.es) CIF: B-53352498, with registered office at calle Calafates 6, (Pol.Ind IN-II) -03130 - Santa Pola (Alicante), contact numbers +34 666258252 and email info@andypola.es. Currently this company is operating through a network with the following domain name: www.andypola.es. Trade Register of Alicante Volume 2303, 90 sheet A-52095; CIF B-53352498

And, secondly, by the CLIENT, whose data that is entered for the purchase or to make a suggestion, using the form provided for that purpose, are those that have been entered by themselves.

All the data contained therein have been entered/registered directly by the CLIENT, so the responsibility for the authenticity ofthe information corresponds directly and exclusively to the CLIENT.


The CLIENT is solely responsible for the accuracy of the data entered for the purchase procedure and accepts the obligation to provide true, accurate and complete data. If the CLIENT fails this obligation, it will be their own responsibility to answer for possible damages and detriments to www.andypola.es or a third party.


The commercial conditions of the service and offers that can be provided by www.andypola.es are always shown/ promoted on the website so they can be consulted, stored or printed. Www.andypola.es has the right to change the current conditions of contracting like any other document exposed/shown on the website.


www.andypola.es will not be held responsible for the delays or faults that could happen when accessing, operating or functioning of the website, services and/or contents, interruptions, or bad functioning, when the origen of the fault has been caused by natural natural disasters or situations of force majeure, like strikes, computer attacks or intrusions or any other force majeure or fortuitous cause of emergency, errors in the networks while transferring data and in any case when the error had been produced by an external party to the businesses organization.


Up today the contracting procedure of this service is done electronically, meaning that to be able to initiate the procedure the person has to be registered. The steps to be followed are as follow:

1º Item search- The online shop on the left handside has an item browser where the customer can find the item initiated on the form. We also have on the left margin the sections or categories that are sold. Clicking on the categories, on the centre panel the different subcategories will appear. The categories that have subcategories are distinguished by being aligned on the right o ending with the – sign. On each category page or subcategory page all the offers or recomendations selected by Andypola will appear.

From this page you can also access the list of all the items of the actual category indicated by {Show more items}. Clicking on the item you will go straight to the particular record of that product with all the details, photographs and prices in Euros. Some of the products will appear with a dial that will allow to show the different characteristics or varieties (color, size, etc..) of that same item. These characteristics cab vary the price of the item that will be shown when clicking on it.

2º Adding to the shopping cart- To be able to add any item to the shopping cart you have to click on the link (BUY) or from the icon that represents the shopping cart from the main page, particular file of the item or from the category list. The customer will always be able to visualize the shopping cart by clicking on the link (VIEW SHOPPING CART) that is shown on the mini shopping cart. During the time of browsing of the website, by clicking on the Mini Shopping Cart this will resume the status of your cart. Once you are in the shopping cart you can change the units of the item, delete the items or see the total amount of the order. From the shopping cart this will allow the final step of buying the item buy clicking on the link (checkout/process order)

You are also able to add items to the shopping cart from your personal area where the customers personal information and shopping history is shown. Each one of the orders has a link prepared to be able to include items of this order to the actual shopping cart and this way save browsing time using a previous order. Obviously adjusting the shopping cart to the new order.

3º Identification. The following step is identifying yourself with your email and password if you are already a CUSTOMER of Andypola or filling in the form for registering as a CUSTOMER if it the first time you buy from the shop. Once you have been identified yourself, you will see on the screen the billing and shipping information, the price of the items selected, the shipping costs that will have to been selected depending on what country is shown on the shipping address and the payment option.

4º Confirmation of order- Once checked that all the information is correct, click on the button (FINISH ORDER) to confirm and close the order. Afer doing this, a screen will appear showing the order number and all the information of this order.


Normally all the items offered are in stock. This allows the orders that have been processed and confirmed on working weekdays before 14hours to be delivered the following workday (Only applicable in Peninsular Spain) by the urgent courier service contracted, however this depends on having expressly agreed with the buyer and in no case is a firm commitment on our part, as it depends on the work load at every moment causing a delay up to a week for the order to be delivered.

In the event of choosing payment when delivered (Only applicable in Spain) an extra fee will be charged that corresponds to the comission charged by the courier service and this is a 5% with a minimum of 3 euros plus 18% VAT, likewise if you choose this payment method the company will contact you by phone to verify the delivery details. If we can not contact you, the order may be cancelled if a delay of contact occurs.

Deutschland & Österreich Shipping costs Germany, Austria 7,50 EUR
Spain, Peninsular and Balearic Islands Shipping costs 7,50 EUR
Canary Islands, Ceuta and Melilla Shipping by Blue Postage Parcel from Post Office 7,50 EUR
Portugal (Peninsular) Portugal (Only Peninsular) 7,50 EUR
France continentale France 7,50 EUR
EEC European Islands Shipping costs 35,00 EUR
Rest of Europe EEC (except islands) Shipping costs 15,00 EUR
Rumanía 30 ron 7,50 EUR
Rest of Europe NON EEC (except islands) Shipping costs 25,00 EUR
América Shipping costs 40,00 EUR
Australia Shipping costs 60,00 EUR
Asia Shipping costs 45,00 EUR
África Shipping costs 35,00 EUR
Otros Shipping costs 50,00 EUR
Acuerdo Mayorista Especial Nivel 1 Shipping costs 25,00 EUR
France (Martinica y Guadalupe) France (Martinica and Guadalupe) 50,00 EUR

Other Charges

Destination Payment format Extra Commission Mín. Máx.
Spain, Peninsular and Balearic Islands Pay when delivered 0,00 5,00% 3,00 100,00


Both parties declare expressly the acceptance of service of www.andypola.es . The CUSTOMER, expresses the acceptance by following the purchase procedure described in nº7, PURCHASE PROCEDURE of the present conditions.

The actions carried out by following all the steps described in the previous nº 7 paragraph for the purchase of an item, implies the acceptance of the general conditons of contract, sufficient to be contracted.

The contract will be completed from the date where the CUSTOMER manifests the agreement of the conditions of contract published, form the moment the purchase is completed, expressly selecting the acceptance of them.


If any of these Terms of Service were unlawful and therefore invalid, this will not affect the other provisions of the Law. The parties will agree to renegotiate those parts that were considered invalid and then will add them to the rest of the. The parties agree to renegotiate those parts of the operating conditions that will result null and incorporate the rest of the conditions of service.


All matters relating to this Site are governed in all and each of its ends by Spanish law. Any controversy arising out of or relating to the use of this website will be submitted to the non-exclusive jurisdiction of the Spanish courts. To submit complaints/claims while using our services emails can be sent to the following address: info@andypola.es


All our products have a guarantee. We strive to ensure that our products have rear cover of recognized mayor manufacturers and therefore a high level of quality.

The measurements in centimeters (CM) indicated on each product correspond to the INSIDE measurement of the shoe measured from the tip to the heel. Such measurements are totally ORIENTATIVE and may vary according to the shape and size of each model.

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